Victorian Primary Care Partnership

Systems Integration Overview

Systems Integration focuses on how different parts of health, social and community service systems can work together to provide people with consistent, coordinated, and streamlined care. It aims to create a more holistic system of care that is centred on people’s health and social needs to ensure they get the right supports, in the right place, at the right time. An integrated service system provides increased opportunities for early intervention and improved health outcomes.

PCPs facilitate system integration by bringing together local services to collaboratively plan and coordinate their activity so that the community experiences a health system that works together. Underpinning this work are the following key principles:

  • Central focus on consumers
  • Partnerships and collaboration
  • Social model of health and social model of disability
  • Competent staff
  • Duty of care
  • Protection of consumer information
  • Engagement with a broad range of service sectors
  • Consistency in practice standards


Referral Decision Aid: for children with developmental delays                HealthWest Partnership
The Gippsland Care JournalCentral West Gippsland PCP
Gippsland Service Coordination ResourceCentral West Gippsland PCP
Gippsland Collaborativ e Assessment GuideCentral West Gippsland PCP
Identifying and Responding to Family Violence ProjectPCPs in the North West Metropolitan Melbourne
Enhancing Networks for Resilience: Inter-organisational collaboration for disaster resilience: A case study of the Southern Grampians Glenelg Primary Care PartnershipSouthern Grampians Glenelg PCP
Balmoral Fire Connect. A case study of the social networks and the diffusion of bush fire preparedness information in a rural community.Southern Grampians Glenelg PCP
Improving Dementia Pathways for Aboriginal People – co-design initiative with Njernda Aboriginal Corporation Campaspe PCP
My Aged Care support – Guide to home care services
Dementia Access and SupportsCampaspe PCP
Buloke Loddon Gannawarra (BLG) Health Needs Analysis Implementation PlanBendigo Loddon PCP
Mental Health Access and Pathways Project: Mapping Client JourneysOuter East PCP
Strengthening the AoD Service System: Improving the client experienceOuter East PCP