Victorian Primary Care Partnership
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Strengthening the Alcohol and Other Drug Service System in the East to Improve Client Experiences (Inner East PCP)
While Alcohol and Other Drugs (AOD) agencies in the east are providing a number of high quality treatment services, opportunities for improvements were identified by the partnership. Across the region, inconsistencies exist in both service demand and waiting times. Factors identified as contributing to this inconsistency include the ineffective transfer and sharing of client information, limited referrals between services, and the impact of systematic changes due to re-commissioning and reform. The Inner East Primary Care Partnership (IE PCP) was funded to work with AOD services in Inner and Outer Eastern Melbourne to improve the AOD service system.
Client Journey Mapping (Outer East PCP)
In 2018, the Outer East PCP worked with local services to better understand the impacts of reforms, such as the National Disability Insurance Scheme (NDIS) and recommissioning on the community based mental health service sector. An initial consultation with key stakeholders indicated emerging service gaps; increasing demand on the clinical mental health system; and uncertainty about referral and service pathways. This led to focus on the client experience and to use client journey mapping as a mechanism for gaining a deeper understanding of the impacts of system change for mental health clients.
Facilitating Service Access And Coordination: The Role Of PCPs In Promoting And Sharing Service Disruption And Access Changes During Covid-19 (Campaspe PCP)
The role of Primary Care Partnerships in promoting and sharing service disruption and access changes during COVID-19 - A snapshot of the inter-organisation communication strategies applied in response to COVID-19 by Campaspe Primary Care Partnership
International Students And Inclusion Partnership (Inner East PCP)
International students living and studying in the inner east region of Melbourne face a number of stressors that can put them at risk of higher levels of psychological distress and social isolation than domestic students. The onset of the COVID-19 pandemic in 2020 exacerbated the existing challenges. IEPCP brought together tertiary education institutions, public health services, community service organisations, and Victorian Government representatives in the East to collaborate and establish health and wellbeing service referral pathways for international students as a preventative measure following analysis of data about poor health outcomes and a series of suicides amongst this cohort.
Addressing Local Covid-19 Impacts Across South West Victoria ( Southwest PCP)
As result of the COVID-19 pandemic, SWPCP adapted its service provision to support local health and social agencies to respond by providing partnership coordination activities which included: Online Suicide Prevention Training to Key Target Groups during COVID 19, Suicide Prevention Training to Great South Coast Leaders, Online Social Connection Program Support, Creating Innovative ways for vulnerable people to remain socially connected during COVID-19, Support to transition to COVID safe environments, Local Government and Regional Emergency/COVID Response Support, and PCP servicer and care coordination support.
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VicPCP acknowledges the Traditional Owners of country throughout Victoria, their diversity, histories and knowledge and their continuing connections to land and community. We pay our respects to all Aboriginal and Torres Strait Islander people, and Elders of past, present and future generations[/col][col size=”4″ screen=”md”][/col][/row]