Victorian Primary Care Partnership
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Guidelines for receiving referrals _ CBD homelessness health access protocol
This is a guide to source appropriate health services for clients. It aims to build better referral relationships, increasing communication and coordination of services between the community and health sectors and enhance referral practice. This guide includes services available at various Melbourne central city organisations for people experiencing homelessness
To better understand and use the CBD Homelessness Health Access Protocol, a training handbook has been developed for frontline workers.
The Protocol aims to improve health service access for people experiencing homelessness in Melbourne’s CBD by assisting health and community services providers to: enhance referral relationships, increasing communication and coordination of services between the community and health sectors; enhance referral practice informed by good practice; implement transparent policies that prioritise homeless people’s access to health services; support reorientation and innovation within health services to respond to the needs of homeless people; through the implementation of the Travelling Well initiative identify possible increases in the number or type of primary health services to cater for the needs of homeless people within Melbourne’s CBD; 3 and strategically plan and advocate for service growth to funding bodies.
The aim of this project was to conduct a process evaluation of CBD Homelessness Protocol project to examine the implementation and embedding of the Protocol amongst services providers and agencies, and provide findings to improve service delivery and coordination amongst agencies in Melbourne’s CBD.