Victorian Primary Care Partnership
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Behind The Clutter: A Client's Perspective on Hoarding - Report
Behind The Clutter: A Client’s Perspective on Hoarding resource was developed by the OEPCP and the Maroondah Hoarding and Squalor Network (MHSN). The resource contains a set of four personas to represent the MHSN community; two clients with hoarding challenges, a family member and a worker from the sector. The purpose of developing these personas is to: • Raise awareness of the issue of hoarding and its complexities • Build empathy for clients with hoarding behaviours • Better understand the challenges faced by those supporting people with hoarding behaviour (family members and workers). Related resource - Case Study
An Exploration of Telehealth in Mental Health - Video 4
An Exploration of Telehealth in Mental Health is a follow up initiative to the Mental Health Access and Pathways project. The OEPCP produced a series of four videos to demonstrate how to use client personas and journey maps to guide service enhancements. The videos comprise of Part 1: Introduction - Project Background and Approach. Part 2: Development of a Telehealth Assessment Criteria. Part 3: Applying the Telehealth Assessment Criteria to Client Personas and Journey Maps. Part 4: Considerations for Service Providers. This is Part 4 of 4 videos.
An Exploration of Telehealth in Mental Health - Video 3
An Exploration of Telehealth in Mental Health is a follow up initiative to the Mental Health Access and Pathways project. The OEPCP produced a series of four videos to demonstrate how to use client personas and journey maps to guide service enhancements. The videos comprise of Part 1: Introduction - Project Background and Approach. Part 2: Development of a Telehealth Assessment Criteria. Part 3: Applying the Telehealth Assessment Criteria to Client Personas and Journey Maps. Part 4: Considerations for Service Providers. This is Part 3 of 4 videos.
An Exploration of Telehealth in Mental Health - Video 2
An Exploration of Telehealth in Mental Health is a follow up initiative to the Mental Health Access and Pathways project. The OEPCP produced a series of four videos to demonstrate how to use client personas and journey maps to guide service enhancements. The videos comprise of Part 1: Introduction - Project Background and Approach. Part 2: Development of a Telehealth Assessment Criteria. Part 3: Applying the Telehealth Assessment Criteria to Client Personas and Journey Maps. Part 4: Considerations for Service Providers. This is Part 2 of 4 videos.
An Exploration of Telehealth in Mental Health - Video 1
An Exploration of Telehealth in Mental Health is a follow up initiative to the Mental Health Access and Pathways project. The OEPCP produced a series of four videos to demonstrate how to use client personas and journey maps to guide service enhancements. The videos comprise of Part 1: Introduction - Project Background and Approach. Part 2: Development of a Telehealth Assessment Criteria. Part 3: Applying the Telehealth Assessment Criteria to Client Personas and Journey Maps. Part 4: Considerations for Service Providers. This is Part 1 of 4 videos.
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VicPCP acknowledges the Traditional Owners of country throughout Victoria, their diversity, histories and knowledge and their continuing connections to land and community. We pay our respects to all Aboriginal and Torres Strait Islander people, and Elders of past, present and future generations[/col][col size=”4″ screen=”md”][/col][/row]