Strengthening the Alcohol and Other Drug Service System in the East to Improve Client Experiences (Inner East PCP)

While Alcohol and Other Drugs (AOD) agencies in the east are providing a number of high quality treatment services, opportunities for improvements were identified by the partnership. Across the region, inconsistencies exist in both service demand and waiting times. Factors identified as contributing to this inconsistency include the ineffective transfer and sharing of client information, limited referrals between services, and the impact of systematic changes due to re-commissioning and reform. The Inner East Primary Care Partnership (IE PCP) was funded to work with AOD services in Inner and Outer Eastern Melbourne to improve the AOD service system.