Creating a Welcoming Environment External Audit Tool

In order to provide a culturally responsive service to Aboriginal and Torres Strait Islander consumers there are some simple actions that agencies can undertake to create a more welcoming and inviting environment for community members. A welcoming environment is evident from the moment a person arrives at an agency and is reinforced by many features of design that impact upon the atmosphere and affect service provision. This resource provides an external audit tool for creating a welcoming environment.