“People receiving services may be confused about services available to support them and, don’t know how to access services. The different systems can be difficult to navigate and information from multiple organisations can be overwhelming. Keeping a folio of information may help to keep track of all that is happening.
The aim of this journal is to help with communication and be a record of who has contacted you and what services are doing. It is a service coordination map to keep everyone informed and linked in the right direction.”